How to Return or Exchange

You can return or exchange the order within 7 days of delivery of the product, to return please mail us at care@mytrident.com

Our return policy is very flexible and customer friendly, we try to accommodate our patrons as much as we can, we welcome exchanges on the following terms -

• If a wrong product has been received 
• If you identify a manufacturing defect on the received product
• If the product is received in a damaged condition

If the product doesn’t fit into your desired expectation we will be refunding you the amount of the bought product after taking out the partial cost of freight & packing based on invoice value as follows -

• 5% of total order value will be deducted.

WARRANTY

Products can only be returned if they are in an unused/unwashed condition with all the tags and brand box/brand polybags, within 7 days from date of purchase

Warranty, against manufacturing defects for the products exists for only 3 months from the date of Purchase for all orders placed through our website.

Warranty can be availed only against manufacturing defects and it cannot be claimed for defects due to mishandling of the products or normal wear and tear

How to get a Refund

All refunds will be processed within 2-7 working days of receiving the merchandise back at our warehouse. 

Prepaid orders will be refunded back directly into your account and COD orders will be refunded via NEFT transfer ( Please provide your account details for the same ) Please allow 2-7 working days for the amount to reflect in your bank-statements.

PLEASE NOTE THAT WE DO NOT ACCEPT RETURNS OR EXCHANGES ON ITEMS VALUED AT RS. 300 OR LESS. FURTHER, PLEASE NOTE THAT WE DO NOT ACCEPT ANY RETURNS OR EXCHANGES FOR STATIONARY AND PAPER ITEMS.