Once the payment is successful, you will receive an order number from myTrident on your registered mobile number and email ID.

We offer multiple payment options for your convenience:

1.   UPI –
Paytm, PhonePe, Google Pay, Amazon Pay, CRED, and BHIM App

2.  Wallets –
PhonePe, Amazon Pay, MobiKwik, and Airtel Money

3.  Cards –
Mastercard, RuPay, and Visa credit/debit cards

Choose your preferred payment method at checkout to complete your purchase securely.

We offer a Cash on Delivery (COD) payment option for our customers. Please note that a COD handling charge of ₹75 is applicable on orders placed using this payment method.

Yes, a shipping charge of ₹99 applies to orders below ₹1,000. However, orders above ₹1,000 qualify for free shipping.

You can track the order from Track Order

section.

You can cancel your order at any time before it is dispatched. You can also cancel the order through WhatsApp confirmation message. There are no cancellation charges.

If you placed your order online using a prepaid payment method, the refund will be credited to your original payment source within 5-7 working days. For Cash on Delivery (COD) orders, the refund will be provided as store credit, which can be used for future purchases.

Store credit is a type of coupon code issued as a refund for Cash on Delivery (COD) orders that are returned. The store credit
can be used to make purchases on future orders.You will receive the Store credit on your registered email id.

Any claim regarding missing, damaged, incorrect, defective, or mismatched products must be reported within 72 hours of delivery.

To raise a claim, customers must provide the following details within 72 hours of delivery:

1. Images of the product(s) received

2. Images and/or details of the affected product(s)

3. Clear images of the outer packaging/box

4. A copy or image of the invoice

Failure to report the issue within 72 hours of delivery or to provide the required supporting documents may result in the claim being declined. All claims are subject to verification and approval by the Company.

You can reach us through any of the following channels:

Email: care@mytrident.com

WhatsApp: +91 9878997181

Toll-Free
Number: 1800 180 2999

We will be happy to assist you.

You can request a return or exchange within
3 days of receiving your order.

To initiate a return or exchange, please visit: Raise Return/Exchange

For Returns:

1. The product will be picked up from your location.
2. Once the item is received and verified at our warehouse, the refund
   process will be initiated.

For Exchanges:

1. The product will first be picked up from your location.
2. After the pickup is successfully completed, a new exchange order
   will be created.
3. The replacement product will be delivered as per our standard
   delivery timeline of 3–5 days.